What is iDrink? iDrink is a mobile ordering platform that lets you order drinks when you arrive at participating bars and restaurants so you can skip the wait and enjoy faster service.
How does iDrink work? Download the app, find a participating iDrink location, place your order, and receive real-time updates when your drink is ready for pickup.
Where can I download the iDrink app? iDrink is available for download on the App Store and Google Play.
Is there a fee to use iDrink? The app is free to download. There may be a small service fee to use iDrink to skip the line.
Ordering & Pickup
When can I place an order? You can place an order once you are within the required distance of a participating iDrink location, and the location appears in your app.
Can I order multiple drinks at once? Yes. Order limits may vary by location and local regulations.
How will I know when my drink is ready? You’ll receive real-time notifications through the app when your order is accepted and ready for pickup.
Where do I pick up my drink? Drinks are picked up in the designated iDrink pickup area. Pickup areas vary by iDrink location and are clearly displayed in the app.
Can I cancel or modify an order? Order changes or cancellations depend on the bar or restaurant’s policies once the order is submitted.
What happens if a location is busy? iDrink helps prioritize efficiency and reduces wait time compared to non-iDrink users, though timing may still vary during peak hours.
ID & Verification
Do I need to verify my ID? Yes. Your ID should be verified through the iDrink app and may also be checked by bar staff at pickup.
Is iDrink available for all ages? iDrink is only available to users who meet the legal drinking age requirements.
Rewards & Referrals
Does iDrink offer rewards? Yes. iDrink offers rewards, perks, and VIP benefits based on usage and referrals.
How does the referral program work? Share your referral link through the app. When your referral signs up and completes their first purchase, you earn rewards.
Can I refer friends? Yes. You can refer friends directly through iDrink and earn rewards when they join and make their first purchase.
Can I refer bars or restaurants? Yes. You can refer bars or restaurants through iDrink and earn rewards when they sign up as an iDrink location and begin selling.
Who can I refer You can refer friends, large events, bars, and restaurants.
Bars, Restaurants & Partners
How can a bar or restaurant join iDrink? Bars and restaurants can apply directly through the iDrink website or be referred by an iDrink user.
Is there a cost for bars or restaurants to join? For a limited time, signing up is complimentary. Pricing will vary after this period, with full details provided during onboarding.
What are the benefits for bars and restaurants? Benefits include faster service flow, increased sales efficiency, real-time order tracking, analytics, and enhanced customer experience.
Do I need additional equipment? No, iDrink works on existing phones, tablets, or POS systems. An optional tablet can be used for a dedicated dashboard. No hardware investment required to get started.
Do I need additional staff? No, iDrink is designed to increase efficiency with your current staff. It reduces the time spent taking orders and processing payments. Staff can focus on making drinks instead of managing crowds.
How will drink orders be picked up? Customers pick up using their name, order number, or QR code. Orders can be displayed on-screen for staff to call out. Recommended designated pickup area (but not required).
How will I know who ordered? Each order includes the customer’s name and order details. Unique order ID or QR code confirms identity. Order history is tracked in the system.
How will staff know when an order is placed? Real-time notifications appear instantly on the dashboard. Orders populate in a live queue system. Optional sound or visual alerts are set up in your device to notify staff.
How does this integrate with my current workflow? iDrink runs alongside your current operations. No major changes to how drinks are made. Staff simply follow a digital queue instead of verbal orders.
Will this slow my bartenders down? No, it actually speeds them up. Removes time spent talking, handling payments, and managing lines. Creates a more organized workflow.
What happens during peak hours? iDrink performs best during high volume. Orders are automatically organized and prioritized. Reduces crowd congestion at the bar.
How do customers know when their drink is ready? Real-time status updates in the app. Push notifications when orders are ready. Optional order number display screen.
What if a customer tries to pick up the wrong order? Orders are verified by name, number, or QR code. Staff can quickly confirm details before handing off. The system tracks every order for accuracy.
How do payments work? Customers pay directly through the app. No cash or card handling required at the bar. Payments are processed securely and instantly
Events, Promoters & DJs
Can promoters, DJs, or event planners use iDrink? Yes. iDrink supports events, promoters, DJs, and planners with tools for QR ordering, referral tracking, and event insights.
Support & Account
What should I do if there’s an issue with my order? First, contact bar staff at the location. You can also reach iDrink support directly through the app.
How do I contact iDrink support? Support is available through the app or via the Contact Us page on the website.
Is my payment information secure?
Yes. iDrink uses secure, encrypted payment processing to protect your information.
How do I delete my account? You can request account deletion through the app or by contacting iDrink support.
